Engage Resource Toolkit

Updated Sept 2021

Introductory Skills	Key Tasks	Additional Expertise	Calendar
Login to Engage	Search Client	Update a Client’s Mentoring Request Status	Accessing a Mentor's Calendar
Homepage Views According to Your Classification	Add a New Client	Add a Co-Mentor	Manage Availability
Home Page Links Quick Descriptions	Accept/Decline Mentor Request	Add a Note as a Co-Mentor	Managing Appointments
Update Your Profile	Record a Session	Send An Email From The Contact Record	Book Appointments

Introductory Skills	Key Tasks	Additional Expertise	Calendar
Login to Engage	Assigning the Request to a Mentor	Reassign a Mentor Request	Accessing a Mentor's Calendar
Home Page Links Quick Descriptions	Adding a Note to the Mentor Request	Transferring a Mentor Request to Another Chapter	Manage Availability
Receiving the Mentor Request	Search Client	Case Assignment	Managing Appointments
On-Demand Video About Client Intake Coordinator	About the Client Mentoring Request Page - coming soon	Adding a Client as a Client Intake Coordinator	Book Appointments
		Engage Cheat Sheet for Admins - Client Intake Coordinator Edition	Booking Reports in JRNI
		Generate Engage Reports

Introductory Skills	Key Tasks	Additional Expertise
Login to Engage	How to: Create an Event	How To: Modify An Event
Home Page Links Quick Descriptions	How To: Create an Event During COVID-19	How To: Cancel an Event
On-Demand Video About Event Manager	Event Check-in	How To: Clone An Event
	Bulk Edit Registrants	Marketing The Event
	Post Event Process for Zoom Webinars	Engage Cheat Sheet for Admins - Event Manager Edition
	Post Event Process for Local Events	Generate Engage Reports
	Post Event Survey

Introductory Skills	Key Tasks	Additional Expertise
Login to Engage	Viewing Records in the Application Queue	Update a Volunteer’s Training Classification
Home Page Links Quick Descriptions	How To: Assign Interviewers	A Comprehensive Guide to Classifications
On-Demand Video About Volunteer Intake Coordinator	Transferring Applications to Another Chapter	Onboarding a Provisional Volunteer
	How to: Handle a Duplicate Application	Send An Email From The Contact Record
	How to: Take Ownership Of A Case In Engage	Generate Engage Reports
	Search Volunteer	Engage Cheat Sheet for Admins - Volunteer Intake Coordinator Edition

Introductory Skills	Key Tasks	Additional Expertise
Login to Engage	Updating the Chapter Information	Managing Contractors in Engage
Home Page Links Quick Descriptions	Editing Chapter Branches	Engage Cheat Sheet for admins - Chapter Admin Edition
On-Demand Video About Chapter Manager	Search Volunteer
	Manage Chapter Affiliation
	Assign/Update Position
	Update a Volunteer’s Status

Introductory Skills	Key Tasks	Additional Expertise
Accessing the Engage Calendar	Setting Availability	Booking an Appointment
Overview of the Engage Calendar	Blocking Unavailable Time	Check-In Appointments and Walk-Ins
Accessing a Mentor's Calendar	Managing Appointments - Adding a Co-Mentor to a Booking	Virtual Mentoring Option
Mentor Calendar Overview	Rescheduling an Appointment	Generate Booking Reports in JRNI – For CIC only
	Canceling an Appointment

Table of Contents

Phone:	1-800-634-0245
Technical Support:	help@score.org