Affected System: Engage
Date Issue Reported: August 03, 2022
Resolution ETA: Sprint 26 - SCORESF-532 (click here to open Issues/Enhancement Sheet)
MREs are currently not getting auto-reassigned back to the client intake queue per Case Assignment; this results in MREs getting stuck in the Assigned-Pending status.
We're working with our engineers to fix the issue presently.