Engage Notifications

Date Issue Reported: 1/31/2025
Resolution Phase: Resolved
ETA: End of Day (1/31/2025)

• Affected Emails: Session notes, send notes to client, event surveys, event registration, and CIC notifications are not being sent.
• Cause: The issue is due to hitting a system limit on the number of emails sent.
• Current Status: The development team is working on adjusting the logic to manage batch email distribution more effectively.
  • The fix for the SendGrid email process has been successfully implemented in production, setting a hard limit of 10,000 records. The process is now running smoothly without any errors. There were approximately 15,000 emails that needed to be sent, and the email system is gradually catching up and processing all of them.

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