Misrouted Mentoring Requests

Date Issue Reported: 09/25/24
Resolution Phase: RESOLVED (9/30/24)

We've received reports that a few Chapters are experiencing their mentoring requests being incorrectly routed to the National Intake Queue instead of their own Chapter's Client Intake Queue. This issue is causing delays in connecting mentors with mentees for the few Chapters we have indentified.

Our team is actively working on resolving this routing issue. We'll provide an update on this same article once the problem is fixed. Feel free to use the "follow" button above for automatic email updates on this issue.

Thank you for your patience!