Affected System: Engage
Date Issue Reported: We first discovered this issue sometime in 11/14/2022
Open Issue/Enhancements Sheet: SCORESF-761
Description:
- We first discovered on
11/14/2022that SCORE Engage does not update theAssignment Statusfield when a mentoring request is transferred to another chapter per Transferring a Mentor Request to Another Chapter. This means that when a mentoring request is assigned to a mentor with theAssignedstatus, and the Client Intake Coordinator later transfers that mentoring request to another chapter, the assignment & current status fields of the mentoring request would have the following values:-
Assignment Status=Assigned -
Current Status=In progress
-
- The
In progressstatus value is automatically assigned by the system when a request is accepted by the assigned mentor per When to Use the Mentoring Statuses. TheAssignedstatus value is used when a mentoring request has been assigned and accepted by the mentor per Client Mentoring Journey. ThePending Reassignmentstatus value would be more appropriate for mentoring requests that have been transferred to another chapter per Client Mentoring Journey.
Resolution Plan:
Update the automated process in SCORE Engage that updates the status of mentoring requests so that the
Assignment Status of mentoring requests is updated to Pending Reassignment when transferred to another chapter.
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