Affected System: Engage
Date Issue Reported: Jan 12, 2022
Description of Issue:
Chapters have reported that regarding intermittently receiving notifications. We are currently investigating the cause of the issue and will be providing an update and resolution as soon as possible.
10/13/2022 - Fix has been deployed but we are monitoring for the next 2 weeksn to see if these issues occur.
Update 5/30/22 - Batches of Email notices have been moved to Sendgrid, still a few more to go. Move ETA to end of June. You can also check this Enhancement page for progress
Update 3/30/22 - Still testing, Moved ETA to end of April
Update 2/28/22 - Moved ETA to end of March
Update 2/3/22 - Dev Team still needs more time and has moved ETA to the end of this month. Thank you for your understanding.
Update 1/28/22 - ETA moved to Feb 2. We apologize for the inconvenience but our Dev Team needs more time to resolve this.
Update 1/26/22 - Dev Team needs more time to fix the issue, updated ETA to Jan 28
Update 1/24/22 - moved ETA from Jan 24 to Jan 26
Update 1/18/22 - Moving the notification to another Email Delivery Service (SendGrid), new ETA updated to Jan 24.
Update 1/15/22 - We are still working with Salesforce to increase our email limits as we believe this to be the root cause of the issue. A ticket was raised and escalated to our Salesforce representative. In the meantime, our development team will start moving the email to a different platform. This will need testing before it goes live in our production environment.