Affected System: Engage
Date Issue Reported: 03/23/2022
Date Issue Reported: 03/23/2022
Description:
When a client submits a mentoring request and the Request Limit Reached field is checked, the Maximum direct client weekly requests? field is supposed to reset itself every 7 days to 0. We have discovered that this field does not reset itself after 7 days as it should. This is only happening with a few users. The process works as expected for most users.
Resolution Plan:
SCORE Engage engineers will research the issue to ascertain the root cause and deploy a fix so that the Maximum direct client weekly requests? field automatically resets to 0 every 7 days.
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