Audience: Chapter Manager
Introduction
Volunteers in SCORE can participate in different positions. Some of these positions are in leadership roles in which volunteers are appointed as leaders. Some positions are voluntary such as Coach and/or Interviewer. An individual can hold more than one position and a position can also be held by more than one individual. This guide is intended to provide Chapter Managers the various positions available in Engage and how to assign and remove positions.
Note: To view the full list of notifications for the Volunteer Journey, click here. (You must be signed in to your @scorevolunteer.org account.)
Table of Contents:
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Positions
| Position | Description |
| Assistant District Director | The assistant district director is appointed by the district director to assist in the management of the district. |
| Chapter Chair | The person who leads the chapter. |
| Chapter Champion | A chapter champion is a chapter member who conducts chapter Inclusion and Diversity (I&D) assessments and assists with developing and executing plans. They also conduct volunteer training and address and resolve issues with support from others. |
| Chapter Manager | The person who ensures chapter rosters are updated, inputs location updates, works with scheduling and availability, can do both intake roles, and ultimately is permission in addition to a role. |
| Client Intake Coordinator | The person who receives mentoring requests submitted to the chapter. They match mentors to these received requests and ensure that they reassign any requests denied or unanswered by the original mentor. |
| Co-Chair | The volunteer who splits the chapter chair's responsibility with another Co-Chair. |
| Coach | A volunteer assigned to mentor/guide a provisional volunteer through the training, onboarding, and socialization at the chapter. |
| Contractor |
Paid Staff that has similar permissions to a non-client facing volunteer but is not required to complete any training courses to serve different SCORE Positions. Signs the contract to comply with the Code of Ethics. Depending on the admin positions assigned to a contractor, they can have access as a Client Intake Coordinator, Volunteer Intake Coordinator, Event Manager, and/or Chapter Manager. |
| District Director | The District Director is a volunteer management position, appointed by the SCORE Vice President of Field Operations and reporting to the Regional Vice President. The District Director is responsible for the management and performance of the district and its chapters consistent with the SOM and in compliance with the minimum standards. |
| Event Manager | Creates workshop record in SCORE Engage. Manages workshop logistics, assignment of presenters, event marketing, and content. Works with workshop coordinator to manage workshop check-in process. |
| Interviewer | A volunteer assigned to interview a prospective volunteer. |
| Regional Ambassador | A regional ambassador is a volunteer who works with the RVPs, DDs, and Chairs to recruit Chapter Champions. They are also involved in the onboarding, training, and coordinating efforts with the Chapter Champions. |
| Regional Vice President | The Regional Vice President is a volunteer management position, appointed by and reporting to the SCORE Vice President of Field Operations. The RVP is responsible for the management and performance of the region, including districts, and chapters consistent with the SOM and in compliance with the minimum standards. |
| Secretary | The secretary performs the duties normally incident to that office, including the following (unless delegated elsewhere): keeps minutes of chapter meetings and training sessions, tracks compliance on required National forms and volunteer training., and assists the Chair in the implementation or delegation of chapter activities at the discretion of the Chair. |
| Social Media Chair | The social media chair is responsible for the following: building SCORE Online Community, managing the chapter's social media account and social media analytics, audience engagement, and content creation. |
| Vice-Chair | Chapter leader, directly below chapter Chair. |
| Volunteer Intake Coordinator | The person who agrees to be the point person for all new volunteer applications, acting as the first and primary contact for applicants, assigning interviewers, ensuring acceptance or denial communications are sent to applicants and ensuring all accepted volunteers move to provisional status properly. |
| Webmaster | The volunteer in the chapter is responsible for updating the chapter website. |
Assign a Position
- Type the volunteer’s name into the search bar. Click Search.
- Click the volunteer’s name from the list to open their contact record.
- On the right column is the Organization Affiliations section, click the drop-down arrow
and click Edit.
- Locate the Position held. Highlight the Position by clicking on the position name. Click on the arrow
to move the position to the Chosen column. To select more than one position, hold down the Ctrl button while clicking on the position names. Click Save.
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