Do you have a question that you cannot find the answer to? Our social media team is here to help. Please email firstname.lastname@example.org. All questions submitted via this email address are routed to our dedicated social media program ticketing desk for a prompt response.
The SCORE Social Media Community Specialist personally triages all tickets within 24 hours (M-F). This means that within that window, tickets are assigned to the appropriate representative who can answer your question or resolve your issue.
You should receive a response from your representative within 48 hours, although they likely have been working behind the scenes to understand your request since submission. Full ticket resolution varies depending on the complexity of the request.
Once your question has been submitted to email@example.com, please do not also send the same question to other general SCORE email addresses such as firstname.lastname@example.org or email@example.com as this will not expedite a response.
As a reminder, another great place to get your social media questions answered is our Monthly Social Media Webinar. These one-hour sessions cover a variety of topics and often include live demonstrations, step-by-step trainings, best practice recommendations and a Q&A session. Register here.
Looking for more information about Chapter Social Media? Return to the Support Center.