Guidelines for Procuring and Managing Paid Chapter Staff

Procuring Paid Chapter Administrators 

Hiring through The Panther Group (Standard Practice) 

• Complete a job description (JD) for the position and forward to Panther and SCORE HQ (per the instructions linked below). 
  • Full JD template and instructions are located on the Support Center. 
• Download and read The Panther Group reference guide. 

Onboarding 

• Follow the administrator onboarding procedure 
• Establish who in the chapter will be the timecard approver for the administrator 
• Ensure a proper training program that includes: 
  • A clear process for performing each job duty; 
  • Training on SCORE tools, including best practices for using SCORE email 
  • Contact information for questions. 
• Make sure they are equipped with SCORE tools: 
  • Email 
  • Google drive access 
  • Access to office space (if applicable) 

• Add the administrator to Engage following these steps.
• Panther (or third-party agency) will set and manage goals for the new staff member. All administrative actions should be taken through the agency. 

Routine Operations 

• Code of Ethics: Ensure that the administrator has signed their annual code of Ethics Agreement. The Panther Group will ensure that panther paid administrators complete the CODE of Ethics form annually. The chapter must ensure that all non-panther administrators sign the Code of Ethics form each year. 

Resignation/Removal 

Whenever a paid administrator is compelled to or chooses to leave, please do the following: 

• Recover and secure any SCORE own property, equipment, or tools in the administrators possession. 
• Change any SCORE passwords that the administrator had access to, paying special attention to any databases that contain Personal Identifiable Information (PII) of clients, staff, and/or volunteers. 
• Contact the Panther Group and copy the Director of Field Operations on the communication.
• Immediately remove the individual from Engage following these steps. 

SCORE Property Guidelines

Panther does not provide laptops or any tech support to the Contractor.  If pre-approved by the District Director and Director of Field Operations, the purchasing of equipment to support Contractor work must be submitted to Accounting and the serial numbers of equipment provided to the Tech team at help@score.org.

Upon termination of the contract, all SCORE-owned property must be returned to the Chapter or District Leader.  

Change any SCORE passwords provided to the Contractor and immediately remove them from ENGAGE.

Questions: 

• For The Panther Group related questions reach out to ajohnson@thepanthergroup.com or (855) 899-JOBS. 

• All other questions can be directed to griff.lee@score.org