Client Definition

‘Client’ shall mean any person who has received any service from SCORE, including mentoring and training services, whether in person or virtually delivered locally or nationally. As stated in our Federal Grant Terms & Conditions, SCORE may not utilize resources to provide support to clients who have a business, or intend to start a business, outside of the United States and its territories.

 SCORE uses a client’s email address as their primary unique identifier. Every attempt should be made to obtain and maintain every client’s valid email address. Services rendered to any client without an email address cannot be counted. 

NOTE: SCORE and SCORE’s volunteers ARE NOT directed, nor expected, nor have any legal basis or authority to ask for a client’s immigration status, nor should a SCORE volunteer deny service to any client based upon suspected immigration status.   Denial of service is only adjudicated when a client freely informs SCORE of their illegal immigration status or if SCORE is duly informed by the SBA that the individual is not lawfully within the United States.