Skip to main content

AI Tools

Khrisna Murphy
  • Updated

Approved Tools as of Sept 2024

Tool

Pros

Cons

ChatGPT (Free)

 

Easy for experimentation

Access to GPT-3.5

Access to GPT-4o mini

 

 

Knowledge base [KB] limited to internet content as of Sept 2021

Verify security settings to protect client confidentiality

May experience higher wait times or limited access during peak usage.

 

 

ChatGPT Plus and other paid plans

Pricing page

​​​KB uses current internet content (with plugins)​​

 

Access to GPT-4 (more advanced, powerful model)

 

Faster response times compared to the free plan.

 

DALL·E image generation

 

Subscription-based service may be expensive for casual users.

Even with the Plus plan, there's limited ability to fine-tune or extensively customize responses compared to other AI platforms.

Uses GPT-3.5 with a September 2021 knowledge cutoff and GPT-4 with an April 2023 cutoff, but users can enable real-time information by activating browsing tools for online access.
Microsoft Bing (based on ChatGPT)

 

Knowledge base uses current internet content, allows voice interaction, and image uploads

 

 

 

 Several features require a Microsoft account

Google Gemini

Available for Google Workspace for Nonprofits (e.g. @scorevolunteer.org domain)

 

Gemini 1.5 model has enhanced long-context understanding, handling up to 1 million tokens​

 

Multimodal AI, capable of understanding text, images, and audio

 

Likely future integration with Google apps (e.g., Gmail, Docs, Slides)

Still catching up to other models like GPT-4 in some aspects.

 

Some features are available only through other subscription plans: Pricing page

Zoom AI Companion

Pricing Page

Built directly into the Zoom platform, which makes it easy to use without needing third-party apps or tools.

 

Provides live transcription, note-taking, and action item identification during meetings

 

Requires Zoom Pro Account

Limited Features Based on Plan

https://blog.zoom.us/zoom-ai-companion/ 

Chatbot AI

Allows you to customize the chatbot's personality and responses

 

Provides an around-the-clock support for your users

 

Included in Chatbot plans: Pricing page

 

Limited predefined responses

 

Does not easily integrate with other platforms or systems

 

How AI Tools Are Evaluated and Selected

To propose an AI tool for our organization, use the AI Tool - Submission Form below. Please do not submit if it's for personal use only.

AI Tool Submission Form

If you want to recommend AI tools for your clients, check out the recommendations on the AI CoP website.

SCORE AI Community of Practice Site

For clarity, this is the evaluation form we use to assess and grade the AI tool.

AI Tool Evaluation Form

Tool Selection Considerations

  • Ease of Use
  • Privacy & client information confidentiality
  • Utility

 

Suspended AI Tools

Fireflies.ai

  • As of September 24, 2024, SCORE HQ will suspend using Fireflies.ai due to several significant concerns:

    1. Privacy issues: The app raises substantial privacy concerns, particularly given its automatic integration into users' accounts.

    2. Lack of user control: There is no straightforward way for users to modify the app's settings, limiting their ability to manage their privacy and preferences.

    3. Non-consensual installation: The Google Calendar app may integrate the Fireflies.ai app into users' accounts through an automated process. This integration can occur without explicit user consent or notification. Users might also unintentionally add the app without fully comprehending its data usage implications. This automated addition raises questions about user awareness and control over third-party app integrations.

    4. Difficulty in removal: Once installed, the app is challenging to remove from user accounts. This persistence exacerbates privacy and control issues, as users cannot easily opt out if they are uncomfortable with the app's presence or functionality.

  • These factors collectively present a significant risk to user privacy and autonomy. By blocking the Fireflies.ai app, SCORE aims to protect its users from potential privacy breaches and ensure they maintain control over the tools and features integrated into their Google Calendar accounts.
  • As a reminder, always use your SCORE (SVO) email whenever conducting SCORE business.

Otter.ai

  • As of July 19, 2023 SCORE HQ has suspended the use of Otter.ai and disconnected it from SCORE Zoom accounts. This was done primarily due to data privacy concerns, and the spread of the application to other users within meetings who did not consent to recordings. 

For all resources and tools, SCORE volunteers should not share client data with third-party vendors unless the client has opted in or provided written consent. If a mentor gets written consent from a client and uploads that consent to the client profile on Engage, they can use the tool accordingly. 

**Volunteers should always follow SCORE's best practice guide, Best Practice Guide for Recording Meetings – Support Center (score.org), and announce that the meeting transcript will be recorded at the start of the meeting.**

If you have questions or want to request an exception to use Otter.ai or similar tools, please contact help@score.org. 

 

Relevant Resources:

AI at SCORE - View this Lifelong Learning session; held on October 26, 2023 at 12pm ET

Related articles

Comments

0 comments

Article is closed for comments.