AI CoP FAQs

How can I become an AI CoP member?
- Please send a blank email to ai+subscribe@scorevolunteer.org and your name will be automatically added to the AI CoP mailing list.
When is the monthly AI CoP community Zoom call? How can I get an invitation for these meetings?
- On the 3rd Tuesday of the month, at 3 pm ET. Once you become an AI CoP member, your name will be on the email distribution list for announcements and invitations to AI CoP events.
Where can I find AI CoP monthly meeting recordings?
- Meeting notes and recordings can be found at: AI CoP Meeting Notes.
Where can I find SCORE AI CoP resources?
- All resources are located on the AI CoP website.
Is there a directory of SCORE Mentors I can access to find a co-mentor with specific expertise?
- Currently, we don’t have a GenAI expert directory, but we are working on creating one. Please update your mentor profile with your level of GenAI expertise (novice/advanced/expert) to assist in building this resource. For now, connect with local GenAI experts at the chapter, district, or regional level.
Can I find information about AI CoP in Engage?
- Engage resources for AI Technology at SCORE include:
Does SCORE have an AI Policy?
- Yes, refer to:
  - SCORE AI Ethical Use Policy
  - AI Tips, Use Cases, and Limitations
What GenAI software tools does the organization use?
- SCORE volunteers primarily uses:
  - Gemini by Google (part of Google Workspace)
  - ChatGPT by OpenAI
  - NotebookLM
  - Zoom AI Companion
  - Scout & Charlie chatbots
  Additional tools for specific use cases can be found on the AI CoP website.
Do I need to approve a new GenAI tool for use at SCORE?
- Personal or local use of GenAI tools does not require approval. However, if a tool benefits SCORE at an organizational level, it must undergo proper review and approval.
Is there a process for approval of AI tools for use at SCORE?
- Yes, refer to this document: AI Tools Approval Process.
How can I provide feedback to the AI CoP?
- Feedback can be submitted through the Feedback Form.
What is the AI platform currently being utilized at SCORE and why?
- SCORE utilizes tools within Google Workspace, including Google Gemini, to enhance productivity and collaboration. While we leverage Google's solutions as part of our technology ecosystem, it's important to note that this does not constitute a formal partnership with Google.
  
  Google Workspace is a cloud-based productivity and collaboration suite that combines popular Google applications into one platform, which includes:
  - Communication: Gmail, Contacts, Meet, and Chat
  - Storage: Drive
  - Content creation: Google Docs Editors suite
  - Collaboration: Work on documents and spreadsheets from multiple devices, even offline
  - Presentation: Add speaker notes to slide shows
  Benefits of Google Workspace:
  - Enterprise-grade security in the cloud
  - Flexible storage
  - Scalability as the organization grows
  - A cohesive platform for collaboration, file storage, and schedule management
  Large Language Models Comparison:
  Large Language Models like ChatGPT and Google Gemini share similar functions, such as text generation, answering questions, summarizing content, translation, and code generation. Both can integrate with tools for customer service, tutoring, and creative content.
  
  Differences include:
  - GPT-4 (paid) offers more nuanced, contextually relevant responses and fewer errors than GPT-3.5 (free).
  - ChatGPT is preferred for conversational AI and creative text generation.
  - Google Gemini excels in multimodal processing, handling diverse data types with versatility.
  - Bing Copilot is ideal for code generation and integration with the Microsoft ecosystem.
  For beginners, ChatGPT3.5 or Google Gemini may suffice. Advanced users may prefer GPT-4 for its capabilities.
How can I submit a PROMPT or any other AI-related document to the AI CoP online depository/library?
- Please use this submission form to share your best AI practices, PROMPTS, documents, and other resources: AI CoP Submission Form
Where can I find AI CoP training materials and resources?
- Training materials and resources can be accessed through the AI CoP website at: Articles & Documents.
  NOTE: You will need to use your SCORE Email/SVO log-in to access the files.
What if my issue is not listed in this FAQ?
- If your issue is not listed, please submit a support ticket at help@score.org with a detailed description of your problem, and our Support Team will assist you.
Who can I contact for further AI @SCORE inquiries?
- Local and Regional Contacts:
  - Your local GenAI experts at the chapter or district level
  - Suggested GenAI contacts by SCORE Regions
  Nation-wide AI CoP Contacts:
  - Mark Krosse - MKrosse@scorevolunteer.org
  - Irina Agoulnik - Irina.Agoulnik@scorevolunteer.org
  - Charlie Morris - Charles.Morris@scorevolunteer.org
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