Asia W.
- Total activity 161
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Activity overview
Latest activity by Asia W.-
Asia W. created an article,
Misrouted Mentoring Requests
Date Issue Reported: 09/25/24Resolution Phase: RESOLVED (9/30/24) We've received reports that a few Chapters are experiencing their mentoring requests being incorrectly routed to the National Intak...
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Asia W. created an article,
BIRT Reports are Down
Affected System: Engage BIRT ReportsDate Issue Reported: 8/9/2024 Estimated Time of Resolution: Resolved We have been informed that our BIRT reports are currently down due to pages not fully load...
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Asia W. created an article,
New Direct Mentoring Request Email Not Sent
Affected System: EngageDate Issue Reported: July 1, 2024 Estimated Time of Resolution: 7/3/24 (Resolved) The initial email sent to mentors when they receive a direct request is not being received ...
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Asia W. created an article,
Engage Global Search- Refine By "filters greyed out/freeze"
Affected System: EngageDate Issue Reported: 6/18/2024 Estimated Time of Resolution: No ETAStarting June 18, 2024, we have received multiple reports from chapters experiencing issues with the "Refin...
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Asia W. created an article,
Temporary Email Sending Issue from Salesforce
Affected System: EngageDate Issue Reported: 6/17/24 Currently, volunteers are unable to send emails from the client contact record or have emails sent when accepting a case. Why: This issue is due ...
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Asia W. created an article,
Event Reminders
Affected System: All Active Mentors/Engage UsersDate Issue Reported: 4/24/24 (Resolved as of 7/1/24)Issues/ Enhancements Sheet: SCORESF-1086 Details: We have identified a bug in SCORE Engage affect...
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Asia W. created an article,
Session Notes Not Being Sent To The Client
Affected System: All Active Mentors/Engage UsersDate Issue Reported: 3/27/24 (Resolved)Issues/ Enhancements Sheet: SCORESF-1046 We have double-checked our email system and noticed that some emails ...
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Asia W. created an article,
Edit Location on Session Flow
Affected System: All Active Mentors/Engage UsersDate Issue Reported: 3/27/24 (Resolved)Issues/ Enhancements Sheet: SCORESF-1037 Details:Branch information is not displayed in the Session Notes; Edi...
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Asia W. created an article,
Engage Search Results
Affected System: SCORE EngageDate Issue Reported: 3/27/24 (Resolved 4/3/24) Some SCORE Engage users are encountering the issue when using the global search feature. If you're experiencing any iss...
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Asia W. created an article,
Chapter Client Request-Need Action
Date Reported: 3/20/24 (Resolved)Affected Users: Engage Our development team is currently investigating the issue and will provide an update once they determine if it can be resolved today. It's im...