Asia W.

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Activity overview

Latest activity by Asia W.
  • Asia W. created an article,

    New Direct Mentoring Request Email Not Sent

    Affected System: EngageDate Issue Reported: July 1, 2024 Estimated Time of Resolution: 7/3/24 (Resolved) The initial email sent to mentors when they receive a direct request is not being received ...

  • Asia W. created an article,

    Engage Global Search- Refine By "filters greyed out/freeze"

    Affected System: EngageDate Issue Reported: 6/18/2024 Estimated Time of Resolution: No ETAStarting June 18, 2024, we have received multiple reports from chapters experiencing issues with the "Refin...

  • Asia W. created an article,

    Temporary Email Sending Issue from Salesforce

    Affected System: EngageDate Issue Reported: 6/17/24 Currently, volunteers are unable to send emails from the client contact record or have emails sent when accepting a case. Why: This issue is due ...

  • Asia W. created an article,

    Event Reminders

    Affected System: All Active Mentors/Engage UsersDate Issue Reported: 4/24/24Issues/ Enhancements Sheet: SCORESF-1086 Details: We have identified a bug in SCORE Engage affecting event reminder notif...

  • Asia W. created an article,

    Session Notes Not Being Sent To The Client

    Affected System: All Active Mentors/Engage UsersDate Issue Reported: 3/27/24 (Resolved)Issues/ Enhancements Sheet: SCORESF-1046 We have double-checked our email system and noticed that some emails ...

  • Asia W. created an article,

    Edit Location on Session Flow

    Affected System: All Active Mentors/Engage UsersDate Issue Reported: 3/27/24 (Resolved)Issues/ Enhancements Sheet: SCORESF-1037 Details:Branch information is not displayed in the Session Notes; Edi...

  • Asia W. created an article,

    Engage Search Results

    Affected System: SCORE EngageDate Issue Reported: 3/27/24  (Resolved 4/3/24) Some SCORE Engage users are encountering the issue when using the global search feature. If you're experiencing any iss...

  • Asia W. created an article,

    Chapter Client Request-Need Action

    Date Reported: 3/20/24 (Resolved)Affected Users: Engage Our development team is currently investigating the issue and will provide an update once they determine if it can be resolved today. It's im...

  • Asia W. created an article,

    Email Limit Reached

    Date Reported: 2/27/24 (Resolved)Affected Users: Engage  The development team is currently investigating which remaining emails we can transition out of Salesforce, particularly focusing on event r...

  • Asia W. created an article,

    Urgent: Volunteers unable to send emails from Engage

    Affected System: SCORE EngageDate Issue Reported: 02/13/24 ___________________________________________________________________________________   Status Update: 2/14/24 (11:00AM EST)Dear Volunteers,...