Client Mentoring Request Auto Response and Notifications

For your reference, below is the email clients receive in response to their request for mentoring.

Or click the following links to view all email notifications that come out of Engage.

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Thank you for choosing SCORE! SCORE provides expert
guidance and assistance to thousands of start-up and existing businesses,
just like you. Below you will find a few points that we believe may be
helpful as you engage us. Our goal is for you to receive the help you seek
and be successful in your business.

What you can expect from SCORE

SCORE will attempt to contact you at least 3 times via
email or phone, or both, over the next 2 weeks. If you have not been
connected with a mentor at the end of this time, please contact SCORE
National at mentoring@score.org*. Please be sure to check your spam
folder and make sure your mailbox is set up properly.
For ALL questions regarding the status of your mentoring
request, scheduling/cancelling appointments, or requesting a specific mentor,
please contact your local SCORE office directly. You are able to find your
local office by visiting https://www.score.org/find-location and entering
your zip code.
SCORE mentoring services are provided at no cost to you,
regardless of the number of times you visit a SCORE mentor.
The discussion with your SCORE mentor is strictly
confidential. Our mentors sign a Code of Ethics and Conduct that
addresses the protection of your information and business idea.
At the conclusion of your session, your mentor should ask
“Did I help you today?” If you did not feel that
you received valuable advice or assistance, please discuss this with your
mentor. Our #1 goal is to provide you with a positive experience and help you
with your business needs.
SCORE will work to assign you to the perfect mentor, based on your need,
industry, and location. If your initial mentor is not a good
“fit” for you, we will work with you to locate another
mentor. We have thousands of mentors across the country and no doubt do have
the perfect person just for you. In this case, you may contact your local
SCORE office directly or visit https://www.score.org/find-mentor to request a
new mentor.

How to maximize your experience with SCORE

Your mentor will likely also recommend different services
to better meet your needs, including a small group workshop or on-line
materials, to accentuate mentoring. Take advantage as they are supplemental
to the advice you are receiving.
SCORE does not provide grants, business loans, CPA services, or legal
services, but your mentor may be able to suggest outside resources to assist
you in those areas. Keep an open mind about what you think you may need
initially, and work with your mentor to try to find a solution.
Your business is not built in a day. Similarly, you benefit most from SCORE
by meeting with a mentor for more than a one-hour appointment. Before the
conclusion of your initial session, your mentor (or someone from the local
SCORE office) will schedule another appointment for you or
assist you in finding the correct resource. You should meet with your mentor
regularly to maximize your chances of success.

What we expect from you

Our mentors are volunteers. Their time is given freely to help you and
others achieve your goals and dreams with a small business venture. Out of
respect of your time and our mentors’ time, we ask that you
follow through on any scheduled appointments or provide notice of a
change. If you need to cancel and/or reschedule your appointment,
please contact your local SCORE office or SCORE mentor
directly.
Both you and your mentor will work together to identify key areas to focus
on to build to your business success. While your mentor will always be there
to help you, they will not do the work for you. You are responsible
for moving your business forward.
After you first meet with your mentor, you will receive an electronic
survey from SCORE office about our service. The survey will take you about 1
minute to complete. We ask for your feedback in order to continue to
improve our service. Our Client Satisfaction Survey results are
reviewed continuously at all levels in SCORE.

Again, we thank you for becoming a Client. We look forward
to working with you!

Client ID: XXXXXX
Client Name: XXXXXX
Client Email: XXXXXX

*The email address mentoring@score.org is affiliated with the
SCORE National Headquarters and NOT your local SCORE office
or assigned mentor(s). To find your local SCORE office, please visit
https://www.score.org/find-location and enter your zip code or call us
toll-free at 1-800-634-0245.

This mentoring platform is provided by the Deluxe Corporation
Foundation. www.deluxe.com

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