Volunteer Interviewer Toolkit

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Summary of role: 

In the Pilot the Interviewer may be the first contact that a future member has with SCORE! You play a critical role in determining whether a Prospective applicant can contribute positively to your chapter’s culture and to the needs of your clients. Likewise, through an effective interview process including an explanation of the expectations and benefits of serving at SCORE, you can help that Prospective applicant confirm whether SCORE is the right place for them. 

The Interviewer will:

• First Chapter Contact with Provisional Volunteers
• Sharing what it means to be a SCORE volunteer
• Ensuring alignment with SCORE’s mission, vision and values
• Interviewer moves forward or declines applicant

Resources: 

Values Based Interview Guidelines

Updating Interview Notes & Disposition in Engage

FAQ:

Q: How will applications be screened? How do we know what questions to ask?

A: The Regional Volunteer Intake Coordinator and interviewers will all follow SCORE’s Interviewer guidelines to review applications. Interviewers should take notes on these questions and enter them into Engage.

Q: New Volunteer Expectations

A: View expectation setting on SCORE.org here: https://www.score.org/volunteer/become-mentor

This is the framework for our conversation with volunteer applicants to ensure they are committed to being valuable members of the SCORE Team.

Q: When does the Chapter Chair get involved?

A: If the Chapter Chair would like to be an interviewer, they need to be added to the list as an interviewer or any other role they would like to be involved in. Otherwise the Chapter Chair will be introduced to the new and fully onboarded volunteer by the local coach.

Q: What is the number of interviewers and how do tiebreakers work?

A: There are 2 interviews. The Regional Volunteer Intake Coordinator will make every effort to ensure one of these interviews is local to the applicant’s chapter. If there is disagreement on the acceptance of the applicant (1 reject & 1 accept) then there will be a tiebreaker interview. The tiebreaker will come from the regional pool.

To become an Interviewer - or for additional questions - email your regional team: 

MidAtlantic Region - maonescore@scorevolunteer.org

Central Region - centralonescore@scorevolunteer.org