Khrisna Murphy
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Articles
Recent activity by Khrisna Murphy-
Net Promoter Score (NPS) FAQs
Introduction Your Net Promoter Score indicates how satisfied clients are with the level of service provided by SCORE mentors. It is often expressed as a percentage. Fred Reichheld introduced the co...
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Code of Ethics Not Showing as Complete in Engage
Notice Regarding Code of Ethics Training CompletionWe are currently experiencing an issue with the completion of the Code of Ethics training syncing incorrectly between our Learning Management Syst...
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Updating Provisional Applications
This guide walks you through essential actions in Engage, including how to view onboarding requirements, assign a coach, add the Workshop Presenter role, and confirm completion of training mileston...
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Co-Mentors for Provisionals
This guide outlines how co-mentors support provisional mentors in Engage, including system access and steps for adding provisionals to mentoring sessions. Included in this guide: ...
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How To: Add a Note (to the Mentor Request Case)
Audience: Client Intake Coordinators, Mentors The add-a-note feature in our system allows you to keep the information internal. The note is only visible on the page where it is saved. Here are so...
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Common Profile Keywords and Phrases
In this internet world, we find everything and everybody using keyword search. This is one fundamental way that we connect as SCORE volunteers. In your profile summary, use keywords to communicate ...
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How to View Certified Coaches, Interviewers, and Co-Mentors
This guide is designed to help you quickly find certified Coaches, Interviewers, and Co-Mentors within your region in Engage. Included in this guide: Access List for Coaches, Interviewers, and Co...
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Temporary Engage Login Issue
Notice: Salesforce recently updated our system, and the link "score.force.com" may no longer redirect properly to Engage, — using it may result in an error.In the meantime, please log in from the s...
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Engage Relevant List Views for CICs
Audience: Client Intake Coordinator As a Client Intake Coordinator (CIC), you have access to essential lists designed to streamline your workflow and enhance your ability to manage mentoring requ...
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Interview Questions Sample
Contributed by: Allan Himmelstein Chapter Chair and Certified Mentor Greater Phoenix Score Chapter Volunteer Interview Questions Please tell us what you already know about SCORE. On a scale of...