RVIC Process Launch Countdown

🕒 RVIC Process Launch Countdown

🗓️ Launch Date: July 15, 2025!

The countdown is on! SCORE is preparing for the go-live of the Regional Volunteer Intake Coordinator (RVIC) process. Here’s everything you need to know to be fully prepared and stay on track.

⏳ Key Timeline & Milestones

✅ June 1

• Any new applications should be reviewed and background checks can be completed. Interviews can be scheduled and carried out. 
• If accepted, advise of July 15 go-live (but do NOT move to Provisional status in Engage)
  • Reminder: 2 yes entries trigger Provisional status
• Keep in communication with candidates and the RVIC

🌐 June 2

• Application information updated on the SCORE website 
  • This is intended to inform applicants of an update in the process and our system and that, as such, they may experience a slight delay.

📌 June 20

• “Soft cutoff” for current Provisional applicants
• Focus on finalizing certification for those who can complete the requirements or prepare to withdraw

🗂️ June 30

• Key Role Roster Check: Interviewers, Coaches, Co-Mentors for Provisionals
• Ensure coverage is adequate and courses are complete by July 7
  

❌ July 9

• Withdraw all outstanding “In Progress” Provisionals

🚀 July 15 – GO LIVE!

• Chapter VIC roles retired
• RVIC process is officially operational

❓ Frequently Asked Questions

Why are incoming Mentors being held back for a period of time? 

In the final stretch ahead of the roll-out, our focus shifts from those “in progress” being ushered through, it is imperative that the next batch of incoming Mentors have a clear understanding of the new requirements and a point of contact, which will result in a great user experience for their introduction to SCORE. This was a learning from the Pilot we are implementing due to the above, this is a short-term situation.

The Chapters can still make their introductions via interviews and inform about the exciting change happening at SCORE as we unify our process for Volunteer onboarding.

Why are volunteer applications being paused?

Volunteer applications are not being paused. We are allowing them to come in as they usually do, with an updated text block noting that we are undergoing a system and process change so the onboarding may be slightly delayed.

We are requiring that Prospective applicants are not moved to Provisional status, so the RVIC can engage them and guide them through their onboarding.

Can we create workarounds in the absence of moving to Provisional status? 

Please do NOT implement any workarounds. 

Instead:

• Make great connections with incoming applicants and keep them engaged as we make this successful change together.
• Build a relationship with your RVIC and begin communicating with them to ensure they are ready to work with the applicant and your Chapter for a smooth transition
• Assist any “in progress” Provisionals so they are certified before the cut off dates.

💡 Focus Areas

📋 Review Current Chapter Provisionals

Use these criteria to Keep or Drop:

• Over 60 Days inactive? → Consider dropping
• Little or no progress? → Reassess
• Is completion by June 20 possible?

🧩 Key Chapter Roles – Check Capacity Levels

Ensure each chapter has members who have completed the required orientations for the following:

• Coaches
• Interviewers
• Co-Mentors for Provisionals

✅ Track role coverage

Information on who has completed these courses is available via the .CSV export option in the Volunteer Roster BIRT report. 

Additionally, Regional Operations Coordinators (ROCs) are sending this information out on a regular basis to Region, District and Chapter leaders to maintain awareness and alignment.

📈 Address any shortfalls now to help ensure a smooth transition

🗣️ Let's Talk Readiness

1. Discuss with your District and Chapters
2. Surface any concerns or needs
3. Ensure support is in place ahead of go-live
   1. Review all resources on the Support Center.
   2. Contact your Regional Vice President.
   3. Email our team at VICProcess@scorevolunteer.org.