Client Engagement Survey Results

Last Updated: March 2024

Client Engagement Survey Webinar Review

Presentation

View SCORE's annual impact in our Client Impact Handouts. 

Volunteer Engagement Index and Client Engagement Index by Chapter can all be viewed here.

The annual Client Engagement Survey was conducted by PricewaterhouseCoopers and funded by the SCORE Foundation. The portal has been updated for 2024 results (survey conducted in 2023). Please follow the instructions below.

View a video on portal access here (you may need to sign into your SCORE Google account to view).

• Link: PwC Listen Platform (https://listenplatform.pwc.com/app/clients)
• Email/Username:  formatting for each location type is as follows:
  • Chapters: chapterchapternumber@score.org (e.g. chapter1@score.org, chapter10@score.org, chapter1000@score.org, etc.) **Please note, do NOT use leading zeros, for this log-in
  • Districts:  format is districtdistrictnumber@score.org (e.g. district101@score.org, district1087@score.org, etc) **Please note, do NOT use leading zeros, for this log-in
  • Regions:  regionnameRegion@score.org
    • CentralRegion@score.org
    • Mid-AtlanticRegion@score.org
    • MidwestRegion@score.org
    • NortheastRegion@score.org
    • NorthwestRegion@score.org
    • SoutheastRegion@score.org
    • SouthwestRegion@score.org
    • WestRegion@score.org
• Password: SCORE4data!

Once logged in:

1. You may need to check the box to acknowledge the Terms of Use and Privacy statement and click “CONFIRM”.
2. On your initial screen you will see two options under “Client Name”
   1. SCORE:  This section contains the Client Engagement and Impact Survey information. 
      • By clicking on the orange “SCORE” you will be taken to the “Surveys” and “Dashboards” main page. 
      • You will need to choose “Dashboards” on the top left of the screen to see the most recent Client Surveys Dashboard(s) List.
      • From here, select the orange “Dashboard Name” and you will be taken to the corresponding dashboard.
   2. SCORE (Self-Service):  This section contains Volunteer Survey information.
      • By clicking on the orange “SCORE (Self-Service)” you will be taken to the “Surveys” and “Dashboards” main page. 
      • You will need to choose “Dashboards” on the top left of the screen to see the most recent Volunteer Surveys Dashboard(s) List.
      • From here, select the orange “Dashboard Name” and you will be taken to the corresponding dashboard.

The SCORE Client Engagement Index is the composite average for:

• I would recommend SCORE to friends or associates
• Based on my experience, I would return to SCORE if I needed further support
• SCORE is truly Client-oriented
• SCORE is a name I can always trust
• SCORE is important to my success

A series of service driver statements were included in the survey to correlate against the Client Engagement Index:

• My mentor comes to our session(s) willing to listen and understand my needs.
• My mentor takes time to accurately assess my current situation
• My mentor and their advice are relevant to my business today
• I can be myself when working with my Mentor.
  My mentor treats me with respect.

Survey items are a combination  of 5-point scale (5 being Strongly Agree), Yes/No and multiple choice.

“Agree Score” is the percent of responses that are a 4 or 5 (Agree and Strongly Agree) on a 5-point scale. The higher the reported Agree Score, the more favorable the result.