Volunteer Engagement Survey Reports

The Volunteer Engagement Survey is conducted annually with collaboration from PricewaterhouseCoopers and funded by the SCORE Foundation.

2023 Review (7/20/2023)

Recording

Volunteer Engagement Survey Presentation

Volunteer Engagement Index and Client Engagement Index by Chapter can all be viewed here.

The portal has been updated for 2023 results. Please follow the instructions below.

View a video on portal access here (you may need to sign into your SCORE Google account to view).

• Link: PwC Listen Platform (https://listenplatform.pwc.com/app/clients)
• Email/Username:  formatting for each location type is as follows:
  • Chapters: chapterchapternumber@score.org (e.g. chapter1@score.org, chapter10@score.org, chapter1000@score.org, etc.) **Please note, do NOT use leading zeros, for this log-in
  • Districts:  format is districtdistrictnumber@score.org (e.g. district101@score.org, district1087@score.org, etc) **Please note, do NOT use leading zeros, for this log-in
  • Regions:  regionnameRegion@score.org
    • CentralRegion@score.org
    • Mid-AtlanticRegion@score.org
    • MidwestRegion@score.org
    • NortheastRegion@score.org
    • NorthwestRegion@score.org
    • SoutheastRegion@score.org
    • SouthwestRegion@score.org
    • WestRegion@score.org
• Password: SCORE4data!

Once logged in:

1. You may need to check the box to acknowledge the Terms of Use and Privacy statement and click “CONFIRM”.
2. On your initial screen you will see two options under “Client Name”
   1. SCORE:  This section contains the Client Engagement and Impact Survey information. 
      • By clicking on the orange “SCORE” you will be taken to the “Surveys” and “Dashboards” main page. 
      • You will need to choose “Dashboards” on the top left of the screen to see the most recent Client Surveys Dashboard(s) List.
      • From here, select the orange “Dashboard Name” and you will be taken to the corresponding dashboard.
   2. SCORE (Self-Service):  This section contains Volunteer Survey information.
      • By clicking on the orange “SCORE (Self-Service)” you will be taken to the “Surveys” and “Dashboards” main page. 
      • You will need to choose “Dashboards” on the top left of the screen to see the most recent Volunteer Surveys Dashboard(s) List.
      • From here, select the orange “Dashboard Name” and you will be taken to the corresponding dashboard.

For 2022 results and prior

Please follow the PORTAL link and directions below to view Chapter-level Survey Reports.

This portal also includes information from the New Volunteer Onboarding Surveys and Volunteer Exit Surveys.

Link: https://start4.pwc.com/start4/account/login

Username: The chapter#@score.org. For example, Chapter 0031 username: chapter31@score.org.

Password: Score2020!

District and Regional Survey Report logins follow similar naming conventions like region10@score.org, district100@score.org, nationaloffice@score.org

When you log in simply select the survey report year!

**Note minimum response rates are 5 volunteers for comments and 30 volunteers for correlation trends in order to preserve anonymity and data integrity.**