Response Templates for Certain Email Mentoring Requests

In an effort to make the process of responding to complex requests easier for you, we have crafted template responses for the types of requests you see every day. The goal is to help you respond to your clients while giving you the time you need, or the tools you need to effectively tell them their request falls out of the scope of SCORE.

Please review the responses and, when necessary, copy and paste them into your session notes.

Too Vague

Thank you for choosing SCORE.  We truly want to help you with your business needs.  However, I do not have enough information from you at this time.  In order to best serve you, it would be helpful if you'd take the time to respond to me with some added context of your background, where you are in your process, and a more specific question on which I can assist you.

If you prefer, you may also consider contacting your local SCORE office to have a face-to-face discussion to better understand your question(s). You can find the location nearest you by going to https://www.score.org/content/find-location and entering your zip code.

We wish you the best in your business endeavors and I hope to hear from you.

Outside of SCORE's Scope

Thank you for choosing SCORE.  However, your request falls outside the scope of the services that SCORE provides.

SCORE does not provide (fill in the blank, i.e. legal advice). You may want to seek the services of a(n) (fill in the blank, i.e. attorney.) If, at some point in your process, we can assist you with advice on a different business issue, we'd appreciate your consideration.  You can always find available mentors online or in person at www.score.org. 

We wish you the best in your business endeavors.

Need More Time

Thank you for your request and for choosing SCORE.   I truly want to help you with your business needs and believe I have the background to assist. However, I do need more time to fully research your issue so I can get you the best answers to help you succeed. In order to best serve you, please allow me to respond back to you in (fill in the blank) days.  I truly want to help you with your business needs.

Thank you for your patience and for choosing SCORE.

International Client 

Currently, SCORE only provides mentoring services within the United States and its territories. We are unable to offer mentoring for any clients outside of those areas.

We have other free templates and resources available at https://www.score.org/browse-library. 

Thank you for your interest in SCORE!