SCORE is dedicated to maintaining for its employees, volunteers and clients, a workplace that is non-discriminatory and free of harassment and violence.
All SCORE employees, volunteers, and clients should strive to treat each other with integrity, respect, honesty, purpose, and professionalism. Further, SCORE recognizes that its volunteers should never have to be subject to verbal abuse, harassment, or any other type of personally harmful misconduct in their service to SCORE.
If a SCORE volunteer believes that that they have been mistreated by a client, which includes but is not limited to verbal abuse, harassment, or any other type of personal harm, the volunteer should:
- Cease all communication with the client; and
- Follow the Grievances and Appeals Process found in Chapter 1.
The grievance will be investigated by the governing chapter, district, or region.
The governing chapter, district or region will have the authority to mediate the dispute between the volunteer and client and/or re-assign the client to a new mentor.
Should the grievance investigation determine that more significant action is needed (e.g., removal of client due to repeated offenses), the investigating body will share its opinion and evidence with SCORE Vice President of Operations who will have the final decision on disciplinary actions.
Only the Vice President of Operations or CEO may bar a client from receiving services from SCORE.