Download Report for FY2018
For the tenth year in a row, SCORE conducted a Client Impact Survey measuring client satisfaction and the impact SCORE’s services had on the clients we served20,500 clients completed the survey, which was administered by PricewaterhouseCoopers (PwC) online and via telephone from October 29, 2018 to January 8, 2019.
The survey results show that client engagement improved significantly in 2018 Client engagement measures the client’s perspective of whether SCORE’s products and services — and the organization’s execution and impact — align with SCORE’s overarching brand promise.
The overall client engagement index score for 2018 was 4.23 on a 5.00 scale, up from 4 09 in 2016 and 2017 Additionally, in 2018, 84% of clients surveyed indicated they were willing to return to SCORE, compared to 82% the past two years Similarly, 86% of clients stated that they were likely to recommend SCORE, versus 83% in 2016 and 2017.
In 2018, SCORE clients started 32,387 new businesses and added 103,300 non-owner jobs to the American economy The cost to create one business was $340, and the cost to create one job was just $81 For every dollar appropriated to SCORE, $47.16 was returned to the Federal Treasury Additionally, 67% of clients said their revenue increased in 2018.
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