Chapter Operational Policies and Procedures

General Operational Policies

• COVID-19 Mask and Distancing Protocols
• General Operations and Guidelines
• Marketing, Collateral, and Branding
• Government Relations
• Compliance Audits

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Client Service Standards

• Client Definitions
• Client Services and Activity Reporting
• Mentoring
• Training
• Client Confidentiality and Non Disclosure Agreements/Confidentiality Agreements

Workshops

• What Does Not Constitute a Workshop
• Special Guidelines for Workshop Presenters

Third Party Contractor Policies and Procedures

• Clerical Administration and Contracted Support
• Independent Contractor Requirements for Other Chapter Support Policies

Protections for Volunteers

• Statutory, Legal and Insurance Issues
• Federal Statues that Apply to SCORE
• Civil Claims and Lawsuits