Asia W.
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Articles
Votes on activity by Asia W.-
How To: Create a Client Contact Record
Audience: Client Intake Coordinator, Mentor Introduction If a person has never requested mentoring services from SCORE, not migrated from CORE (no activity during FY19 or FY20), or if they were ini...
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SEAP Requests
Online Workshops & Live Webinars If you have completed an online workshop/webinar, please email the SCORE Help Desk informing this is a SEAP Request. We will verify that you have completed the onli...
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View Messages In GMAIL Using SCORE Email
Please follow the steps below in any browser to access your SCORE Email Inbox, video version is below. Screenshot of Steps Open any web browser or mobile device Type in www.gmail.com in th...
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Key Mentor Processes
Table of Contents: Introduction Log in to Engage Update Your Profile Accept/Decline Mentor Request Add or Edit a Session Update a Client’s Mentoring Request Status Add a New Client Introduction A...
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Zoom Basic for SCORE
SCORE Volunteers on Zoom SCORE HQ Guide to individual SCORE volunteer set-up in Zoom. Quick Start Guide created by SCORE Manasota Individual Volunteer accounts (@scorevolunteer.org is required) Vo...
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Engage Blank Screen
Affected Audience: All UsersDate Issue Reported: 11/15/24Resolution Phase: Resolved Are you experiencing issues viewing Engage screens? Clearing your browser's cache and cookies can often resolve t...
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BIRT Reports are Down
Affected System: Engage BIRT ReportsDate Issue Reported: 8/9/2024 Estimated Time of Resolution: Resolved We have been informed that our BIRT reports are currently down due to pages not fully load...
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Temporary Email Sending Issue from Salesforce
Affected System: EngageDate Issue Reported: 6/17/24 Currently, volunteers are unable to send emails from the client contact record or have emails sent when accepting a case. Why: This issue is due ...
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Event Reminders
Affected System: All Active Mentors/Engage UsersDate Issue Reported: 4/24/24 (Resolved as of 7/1/24)Issues/ Enhancements Sheet: SCORESF-1086 Details: We have identified a bug in SCORE Engage affect...
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Session Notes Not Being Sent To The Client
Affected System: All Active Mentors/Engage UsersDate Issue Reported: 3/27/24 (Resolved)Issues/ Enhancements Sheet: SCORESF-1046 We have double-checked our email system and noticed that some emails ...