Asia W.
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Articles
Recent activity by Asia W.-
Mentoring Request Limit Reached
Affected System: EngageDate Issue Reported: 03/23/2022 Resolution ETA (Sprint 26): Resolved (SCORESF-748) Description:When a client submits a mentoring request and the Request Limit Reached field ...
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Adding Team Member Creates NULL Mentoring Record
Affected System: EngageDate Issue Reported: 10/26/22Resolution Phase: In ProgressOpen Issue/Enhancements Sheet: SCORESF-653 Description: We have discovered that when a mentor is added as a Te...
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Onboarding a Provisional Volunteer
Audience: Coach, Volunteer Intake Coordinator, Chapter Manager Introduction Once a prospective volunteer has completed the interview phase and is accepted by the chapter, they move to provisional s...
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Event Reminders
Affected System: All Active Mentors/Engage UsersDate Issue Reported: 4/24/24 (Resolved as of 7/1/24)Issues/ Enhancements Sheet: SCORESF-1086 Details: We have identified a bug in SCORE Engage affect...
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New Direct Mentoring Request Email Not Sent
Affected System: EngageDate Issue Reported: July 1, 2024 Estimated Time of Resolution: 7/3/24 (Resolved) The initial email sent to mentors when they receive a direct request is not being received ...
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Temporary Email Sending Issue from Salesforce
Affected System: EngageDate Issue Reported: 6/17/24 Currently, volunteers are unable to send emails from the client contact record or have emails sent when accepting a case. Why: This issue is due ...
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Edit Location on Session Flow
Affected System: All Active Mentors/Engage UsersDate Issue Reported: 3/27/24 (Resolved)Issues/ Enhancements Sheet: SCORESF-1037 Details:Branch information is not displayed in the Session Notes; Edi...
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Session Notes Not Being Sent To The Client
Affected System: All Active Mentors/Engage UsersDate Issue Reported: 3/27/24 (Resolved)Issues/ Enhancements Sheet: SCORESF-1046 We have double-checked our email system and noticed that some emails ...
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Engage Search Results
Affected System: SCORE EngageDate Issue Reported: 3/27/24 (Resolved 4/3/24) Some SCORE Engage users are encountering the issue when using the global search feature. If you're experiencing any iss...
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Email Limit Reached
Date Reported: 2/27/24 (Resolved)Affected Users: Engage The development team is currently investigating which remaining emails we can transition out of Salesforce, particularly focusing on event r...