Asia W.
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Recent activity by Asia W.-
Chapter Client Request-Need Action
Date Reported: 3/20/24 (Resolved)Affected Users: Engage Our development team is currently investigating the issue and will provide an update once they determine if it can be resolved today. It's im...
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Key Mentor Processes
Table of Contents: Introduction Log in to Engage Update Your Profile Accept/Decline Mentor Request Add or Edit a Session Update a Client’s Mentoring Request Status Add a New Client Introduction A...
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Urgent: Volunteers unable to send emails from Engage
Affected System: SCORE EngageDate Issue Reported: 02/13/24 ___________________________________________________________________________________ Status Update: 2/14/24 (11:00AM EST)Dear Volunteers,...
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Onboarding Reminder- Notification
Affected System: EngageDate Issue Reported: 02/08/2023 Resolution Date: 08/14/23 (SCORESF-747) Description:Some volunteers who are “Active” may receive the SCORE Onboarding Reminder Notification...
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Chapter Intake Queues- Sorting Order (A-Z)
Affected System: EngageDate Issue Reported: 11/4/22Resolved on Sept. 28, 2023Open Issue/Enhancements Sheet: SCORESF-656 Description: When mentoring requests & volunteer applications are transferr...
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Zoom Basic for SCORE
SCORE Volunteers on Zoom SCORE HQ Guide to individual SCORE volunteer set-up in Zoom. Quick Start Guide created by SCORE Manasota Individual Volunteer accounts (@scorevolunteer.org is required) Vo...
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"Message from your SCORE Mentor" Email Not Sent to Client & Mentor
Targeted Audience: MentorsAffected System: SCORE EngageDate Issue Reported: 09/14/2023Resolution Date: 09/15/2023 On 09/14/2023 we discovered that the "Message from your SCORE Mentor" email notifi...
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How To: Create a Client Contact Record
Audience: Client Intake Coordinator, Mentor Introduction If a person has never requested mentoring services from SCORE, not migrated from CORE (no activity during FY19 or FY20), or if they were ini...
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Pause Mentor Assignments Field
Targeted Audience: Mentors, CICsAffected System: SCORE EngageDate Issue Reported: 09/14/2023Expected Resolution Phase: September 2023Issues/ Enhancements Sheet: SCORESF-886 Pause Mentor Assignments...
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Client's Phone Number Not Assigned in Session Creation Flow from Contact Record
Affected System: EngageDate Issue Reported: 10/24/22Resolution Phase: ResolvedOpen Issue/Enhancements Sheet: SCORESF-639DescriptionWhen a mentoring request is created from the client contact record...