As part of the Chapter Social Media Support funded by SCORE HQ, online client review monitoring and response management is provided. This refers only to the management and response to reviews specifically on the two centrally-supported social media platforms for your chapter: Facebook and Google Business Profile.
Responses to comments and private messages are the responsibility of the chapter. This is the responsibility of the Chapter Social Media Chair designated in Engage or other volunteer(s) within your chapter.
In addition, chapter volunteers who are receiving notifications of updates to their Google Business Profile are welcome to respond directly to reviews left on your chapter’s profile. If the chapter does not have a local representative with access to the page, Hiper does have safeguards in place to catch any negative comments or private messages for reputation management.
It is recommended that you respond to private messages to your chapter as soon as possible, or set up an auto-response that refers the user to your chapter website and/or office number to speak with a local volunteer.
Liking, sharing or replying to comments on your chapter’s Facebook page (and other non-centrally managed platforms) will greatly enhance your community engagement.
For assistance or guidance regarding responses, complaints, inappropriate social media messaging to your chapter or reputation management, please email us at email@example.com.
Looking for more information about Chapter Social Media? Return to the Support Center.
Still have a question? Our social media team is here to provide additional guidance as needed. Please email firstname.lastname@example.org.