Affected: Chapters with PAID events
Date Issue Reported: 3/1/22
Resolution ETA: Resolved as of March 8, 2022
Description of Issue:
Our developers have been notified of an issue related to paid events. Chapters are reporting clients are put in PENDING status after registering for a paid event.
Event Managers see the registrant status as PENDING - see image below.
Cause and Resolution:
The root cause appears to occur when we moved the process to a new plaform and the developers may have overlooked the update event process which caused it to fail. They have now deployed a fix to resolve this issue.
We will continue to monitor registrations for any pending status for paid events in the next few days to ensure that we don't encounter this issue in the future.