Affected: Select Engage Users
Date Issue Reported: Feb 22, 2022
Date Resolved: March 1, 2022
Description of Issue:
Several mentors have reported that their profile picture in Engage is not showing. The following images are showing up instead (see images below).
We recommend not editing or uploading any new images at the moment.
We're really sorry for the inconvenience. Please know that we are currently investigating the cause of the issue and will be providing an update and resolution as soon as possible.
Cause and Resolution:
A Salesforce field was not supported anymore so we switched it to a new type of field that is supported to display images.
Images related to the issue.
Comments
2 comments
Updated ETA to end of this week.
This issue has been resolved as of yesterday, March 1, 2022. Please contact the Support Team at help@score.org if you continue to experience this issue.
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