Chapter Chair Orientation Course

Chapter Chairs are one of the most critical roles to SCORE as they guide our chapters in our mission to serve small business needs throughout the country. This orientation course provides an overview and guidance to the various responsibilities of this position. All new Chapter Chairs are encouraged to watch these modules, but existing chairs may find these beneficial as well. Our thanks to Karen Williams (Washington, DC) and Tom Hughes (Seattle) for the creation and refinement of this content over the past 4 years.

The course consists of the following seven modules. Click on each model below to view.

Module	Speakers	Length
Module One: Leadership, Motivating Volunteers This modules provides an overview of the importance of the Chapter Chair role and discusses ways to encourage and recognize your volunteers. View slides only here.	Karen Williams/Tom Hughes	36 min.
Module Two: Chapter Organization Structure This module provides options for Chapter org structures (indicating that not one size fits all Chapters) and provides a definition for the various Chapter leadership roles.	Tom Hughes/Karen Williams	26 min.
Module Three: Chapter Services This module provides the key Chapter services that each Chapter can provide: 1) Mentoring, 2) Workshops, 3) Advisory Services, 4) Webinars & Podcasts, 5) Meet-Ups, and 6) CEO Roundtables.	Karen Williams/Tom Hughes	20 min.
Module Four: Administration This module walks through the various reports available on Engage and highlights those reports that are the most important for the Chapter Chair to review (and why).	Tom Hughes/Karen Williams	38. min
Module Five: Client Engagement This module discusses the importance of Client Engagement and provides tips on how to do it. View slides only here.	Beth Shapiro Former I&D RVP, Julie Poland SCORE Board, George Gremse Chapter Chair, Broward County, Jay Gladney, Advisory Council Member, and Jasmine Oliver (HQ former staff)	56 min.
Module Six: Volunteer Engagement This module discusses the importance of Volunteer Engagement and provides tips on how to engage volunteers. View slides only here.	Julie Poland & Beth Shapiro/Tom & Karen	54 min.
Module Seven: Community Engagement This module provides a "recipe book" on how to launch a Community Engagement Program. It is a valuable module for Chapter Chairs, Workshop Chairs, and Outreach Chairs. View slides only here.	George Gremse/Karen & Tom	59 min.
Module Eight: Engaging Volunteers Through Chapter Meetings This module discusses the importance of conducting monthly Chapter meetings and provides tips and tools to use during the meeting. View slides only here.	Tom Hughes and Karen Williams	20 min.

There will be review sessions organized on a quarterly basis where Chapter Chairs can meet other chairs, get their questions answered, and share good practices. These sessions will be announced in newsletters and the monthly Field Leadership webinars.

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