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Volunteer Engagement Index Mean Score by Chapter

SCORE Staff
  • Updated

Engagement and Inclusion Indices by Chapter can all be viewed here.

Chapter Chair Action Planning Guide to Engagement

 

Volunteer Engagement Index (VEI)

The Volunteer Engagement Index (VEI) mean score is an aggregate of the 6 engagement questions on a 5-point Likert Scale.

  1. I understand how my role contributes to the success of SCORE
  2. My fellow volunteers are passionate about providing outstanding client service
  3. I feel energized volunteering for SCORE
  4. I am proud to be associated with SCORE
  5. I would recommend SCORE to friends and family as a great place to volunteer.
  6. I intend to continue volunteering with SCORE for at least another 12 months

 

Volunteer Inclusion Index (VII) *NEW in 2023*

The Inclusion Index is a new way we can measure Volunteer and Employee sentiment/perception.  2023 begins a baseline establishment for the Volunteer Inclusion Index. The VEI is calculated using the average rating of 8 specific “SCORE Values” questions, as answered on the Volunteer Engagement Survey.

 

What's a "good" index number?  A good index number, for a chapter, would:  a). be in line with or better than the SCORE Overall Volunteer Inclusion Index and b)  would have improved (if possible) year/year against itself.   The highest and best index possible is a 5.

 

Index score calculation: To calculate our Inclusion Index, we use the average rating of the “SCORE Values” questions. The questions use the standard 5 point Likert scale (below) and we calculate the average of all respondent answers within each Chapter by assigning a score value to each scale option (Strongly Disagree = 1, Disagree = 2, etc.).

Strongly Disagree - 1

Disagree - 2

Neither Agree nor Disagree - 3

Agree - 4

Strongly Agree – 5

As an example: if a chapter had 7 responses, where 4 respondents answered "Agree" and the other 3 answered "Disagree", the mean or index score for this chapter would be 3.14                                            ( 4 + 4 + 4 + 4 + 2 + 2 + 2 / 7 = 3.14)

 

VII Questions

At SCORE I feel safe in expressing my genuine self.
I feel there is an equal opportunity for me to become a Volunteer Leader.
At SCORE I feel my unique background and identity are valued.
Volunteer Leaders set an example and demonstrate their commitment to diversity, equity, and inclusion.
I feel a sense of belonging at SCORE.
At SCORE my ideas and opinions are considered.
SCORE publicly communicates its commitment to being a diverse, equitable and inclusive organization for its clients, volunteers and employees. (e.g. external website, social media).
At SCORE I feel recognized for my efforts.

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