What's Happening with Engage?
Engage officially launched for Early Adopters on Thursday, March 19! SCORE HQ has been responding to questions and feedback raised by volunteers who are live in the system. The Engage team hosted a live help desk and support session on Friday, March 20, and Tuesday, March 24, to answer questions, troubleshoot issues, and communicate any changes in the system.
We are continuing to add to our training and support materials as well as resources available on the Support Center ahead of future waves, ensuring that their transition is as smooth as possible.
Chapters in the Early Adopters Wave officially went live in Engage on Thursday, March 19! Volunteers have been steadily working in the system and providing feedback to SCORE HQ via email and the live support sessions.
Wave 1 Chapters
Chapters in Wave 1 had their Engage Kick-Off Sessions on March 17 and 19. During these sessions the Engage team reviewed the launch process, new system, and training resources available. Volunteers then had the opportunity to engage in a live Q&A session with the Engage team.
Wave 1 Chapters are also continuing to work through the Readiness Checklist. As a reminder, for chapters going live in May, their Readiness Checklist must be completed by Tuesday, March 31.