How to: Handle a Duplicate Application

Audience: Volunteer Intake Coordinator

Introduction

When an applicant submits a duplicate application, a system notification is sent to SCORE Headquarters and to the applicant. The Chapter no longer needs to troubleshoot duplicate applications.

Note: To view the full list of notifications for the Volunteer Journey, click here. (You must be signed into your @scorevolunteer.org account.)

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Applicant submits Duplicate application

Note: SCORE Chapters no longer need to identify duplicate applications.

1. The applicant submits an application.
2. Engage verifies the First Name, Last Name and Email listed on the application to identify if this is a duplicate application.
3. If it is a duplicate application, Engage will not create a second application record.
4. A system notification is sent to SCORE Headquarters that a duplicate application was submitted.
5. A system notification is sent to the applicant letting them know that a duplicate application was submitted and not processed.

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