During the process of prioritizing the system requirements and designing Engage, it became clear that our processes and the flow of information through the system naturally fell into three distinct categories which represent the core of SCORE’s business. We refer to these categories as constituent journeys.
CONSTITUENT JOURNEY TITLES
The volunteer journey consists of how a prospective volunteer finds SCORE, the application submission and interview processes, the onboarding process at the chapter level, training, and the continuing lifecycle between SCORE and the volunteer thereafter.
This journey is composed of three different phases: Prospective, Provisional, and Active.
Included in the Volunteer Journey:
- Volunteer Application submission
- Volunteer Intake Coordinator role
- Volunteer application management
- Volunteer intake queue
- Interview process
- Volunteers as Interviewers
- User provisioning
- Training and Onboarding
- Onboarding with coach
- Co-mentoring and event participation
- Profile management
- Annual Recertification
CLIENT MENTORING JOURNEY
The Client Mentoring journey consists of how a client finds SCORE, the mentor matching and assignment process, how they receive SCORE services, and the gathering of feedback around their experience.
Included in the Client Mentoring Journey:
- Request mentoring
- Appointment scheduling
- Mentor request management
- Session creation
- NPS Survey
The event journey includes the event creation, registration process, payment collection, attendee tracking and no-shows, and the post-event survey.
Included in the Event Journey:
- Event creation
- Attendee tracking
- Post-event survey
For more information on these journeys please see our Product FAQs.
For more information on SCORE Engage, please visit the Support Center.
For questions about these journeys, contact the Engage Team.