SVO Adoption Draft Email for Chapter Use

Help Desk Note: Chapter's it's your choice to:

1. Click the below link and download the "SVO Adoption Draft Email for Chapter Use" document and send as an attachment in an email to your volunteers.

 https://s3.amazonaws.com/support.training.videos/SVO+Adoption+Draft+Email+for+Chapter+Use.docx

2.  Or, copy and paste the "SVO Adoption Draft Email for Chapter Use" sample email text (see below) in an email to your volunteers.

======================Sample Email Below======================

Hi Chapter XXXX Volunteers,  

Thank you for all you do for SCORE!

Our chapter has taken the first step to prepare for the new Engage system. This means that everyone will need to have and use a SCORE volunteer email account address. You will no longer be using your personal email account with SCORE.

This change will be happening in the next couple of days.

Please note: Your @scorevolunteer.org email address account and your Volunteer Center (CORE) account are not the same accounts

1. Your @scorevolunteer.org email account is an account that will be accessed viaGoogle – (gmail.com) NOT Volunteer Center (CORE).
2. Your Volunteer Center (CORE) account is accessed via CORE – core.score.org/user NOT
3. Going forward, you will be using your @scorevolunteer.org email address as your username for BOTH your SCORE email account (via Gmail) and your Volunteer Center (CORE) account. 

Problem: I just received a New SCORE @scorevolunteer.org email address

1. Some Volunteers will receive a new @scorevolunteer.org email address from the Help Desk.
   • The Help Desk will send your new SCORE volunteer email details to your personal email address that you have on file with SCORE. 
   • You will need to read this email carefully and set up a permanent password to use for your SCORE email account going forward. You should also set up your Recovery Phone and Email Address in the account so you can reset your password if needed.

Problem: I can't log into my SCORE Gmail Account accessed via Google (Not the emails you see via Volunteer Center (CORE)

1. Some Volunteers already have @scorevolunteer.org email addresses. The Help Desk will be resetting your SCORE volunteer email password if you have not logged into your account for two (2) months or longer.  
   • The Help Desk will send your new SCORE volunteer email details to your personal email address that you have on file with SCORE. 
   • You will need to read this email carefully and set up a permanent password to use for your SCORE email account going forward. You should also set up your Recovery Phone and Email Address in the account so you can reset your password if needed.

Problem: I can't log into CORE

1. If you're still using your personal email address anywhere in Volunteer Center (CORE), the Help Desk will be updating your CORE username and email address. Don't be alarmed if you can't log in. 
   • The Help Desk will send your updated Volunteer Center (CORE) username to your personal email address that you have on file with SCORE.
   • Use your @scorevolunteer.org email address as your username to log into the Volunteer Center (CORE) core.score.org/user.
   • The Help Desk will not change your Volunteer Center (CORE) password. Use the password you have always used to log in.
2. If you have difficulty getting into your Volunteer Center account (CORE) because you cannot remember the password, please be sure that you are using your SVO email address as the username and click the link below to see how to reset your Volunteer Center password.  When you follow those directions, an email will be sent to your SVO address immediately with a temporary link that will get you into the Volunteer Center and directly to the page to change your password.
3. https://help.score.org/hc/en-us/articles/115012394528-How-to-Reset-Your-SCORE-Log-In-Password

Problem: I am not seeing my SCORE emails in CORE any longer / How do I get my SCORE emails in CORE?

1. Although you will now have 2 different accounts - a SCORE Gmail account and a Volunteer Center (CORE) account - mentors can still link their @scorevolunteer.org account in CORE. 
2. If the Help Desk updated your SCORE Gmail password, you will no longer see your SCORE emails in CORE. Please use this article to update your email settings in CORE. Article ---> Seeing "Unable to connect to email server"
3. You can also use this article to start receiving your SCORE emails in CORE.  Article ---> Set up my SCORE emails in CORE