How to Reassign Client (for Volunteers)

To Reassign a client as a volunteer:

Step 1: Log in in to CORE. 

Step 2: Go to Mentoring Requests page, that will show all your clients requests from most recent to oldest. Scroll until you see the client you want to reassign(or search their name) and click the "reassign" link.

 

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Step 3: It will say "This Mentoring Request will be reassigned. Please add a reason for reassigning this request" Enter a brief message and click submit. 

 

Step 4: Once submitted, it will create a ticket at the Help Desk. We will reassign the client from there.