Q3 FY24: Chapter Social Media Program Performance Report

Chapter Social Media Program Summary & Results

Performance Overview:

This chart serves as a quick look at the aggregate performance of all chapter social media channels supported by the program. Supported channels include Facebook, LinkedIn and Google Business Profile.

Key program highlights:

• Local LinkedIn company pages experienced notable fan growth, with an increase exceeding 17% since January 2023.
  
  • These pages also achieved the highest engagement rate among all supported channels, with an average engagement rate of 6.8%.

• With a 5.3% engagement rate, SCORE local Facebook content is performing well above the 2.5% industry benchmark.
  • The change to more client-focused storytelling with additional video content has resulted in our highest quarter on record of social media engagement from fans.
    

• 74% of chapters rank in the Google Business Profile local 3-pack for the “Business Management Consultant” search term on desktop.
  • Hiper and SCORE continue to work together to optimize Google Business Profiles. This has resulted in an improvement from 72% of chapters ranking last quarter.
    
    
• 86% of all content across core social channels was produced by Hiper or SCORE HQ.
  • Although a growing number of chapters are contributing content at the local level, chapters continue to rely on the program’s provided baseline content. We have made significant progress in training volunteers on the SOCi platform and there are now 380 local chapter SOCi users.

For a deeper dive into our full program analytics, you can view the full report here.

Talking Points for Social Media Chairs:

If you would like to talk about your social media wins to your chapter leadership or at your next chapter meeting, this section is for you! 

SOCi has expanded its analytics capabilities, and a new library of reports is now available to all SCORE SOCi users. You can use these reports + the total program metrics to see how your chapter measures up and communicate your performance with your stakeholders.

Talking Point 1:

Our chapter has a social media community size of _________. This is our total number of followers across all of our channels. The average community size per chapter in Q2 was 896 followers.


Talking Point 2: 

Our chapter generated _________ total impressions across our channels in Q2. Impressions are the number of views our channels earned. The average for all SCORE chapters was 13,251 impressions.


Talking Point 3:

We received _________ total engagements on our posts in Q2. Engagements are actions taken like comments, shares and likes. The average for all SCORE chapters was 527 post engagements.

Your chapter's social media community size, impressions and engagements can all be found in your SOCi reporting dashboard. Please watch this recording for an overview of the reporting dashboard and watch our May webinar for a step-by-step demo on completing these talking points. 

Please email socialmedia@score.org if you have any questions!