There are plans for updates to the Engage system that will result in making some of the processes being tested in the One SCORE Pilot smoother and easier for users. Please see them listed below (note: more information around dates will be added once the items are included in a sprint).
|Process Area||Description||Date slated for completion||Pushed to production environment|
Update the Mentor Request Status field options to include No Show and Incorrect Contact Information. Rename Unable to Contact to No Response from Client
Streamline mentoring session entry (ability to 'quick add' sessions; all info one screen and in one flow, have some fields/info auto default)
|Client Mentoring||Update 'Assign/Reassign' flow (potentially add ability for CIC to include a note to assigned mentor, keyword search, have the system recommend mentors based on info submitted by the client in their request)||FY24Q2|
|Client Mentoring||Remove 'Refer a Mentor' flow/button - confusing, and not used (based on data).||FY24Q2|
|Client Mentoring||Update 'Add Team Member' flow (users would be able to add a note to new team members when added)||FY24Q2|
To review a list of all enhancements that have already been submitted, or to submit one yourself, click here.