**Effective 11/1/23 the One SCORE Pilot Event Journey will be managed at a Regional level. More information can be found here: https://help.score.org/hc/en-us/articles/24225429644819-One-SCORE-Regional-Event-Process
| Journey | What Pilot Chapters are Testing | What Chapters Do Now | What Non-Pilot Chapters Can Start Now (if desired) |
| Client |
-Mentor Profiles/Approval and Oversight -Mentor Capacity/Supported by CIC -Consistent Mentor Request Process through SCORE.org -Centralized Regional Assignment of MRE (CIC holds ultimate responsibility for helping client get to the mentor) -Verification that mentor has responded to client -Process to make sure clients do not fall through cracks |
-Mentors responsible for their own profiles -Responsibility for reporting schedule falls on the Mentor -Mentor Requests may come through various ways -Mentors are solely responsible for helping clients find the right co-mentor or resource -Variation in who reaches out to the client first |
-Complete & Maintain Volunteer Profiles
Including availability & capacity! -Encourage volunteers to accept direct requests and out of area clients -All mentor requests go through SCORE.org (no new forms) -All MRE’s treated as introductory session with client -Expectation that mentor will contact client within two days -Follow-up with MREs and update status accordingly -Use Community on Support Center to ask questions |
| Volunteer | -Review of tech competency with volunteer applicants -Centralized VIC Admin Role -Trained Interviewer Pool -14 days to complete SCORE Training Modules -Simple Steps to Starting a Business Workshop Audit as part of Onboarding -Coach as a local liaison -VIC Oversight/Guides provisional volunteer's success -VIC Support of Volunteer Profile Completion -Cohort Engage Training -CoMentoring opportunities throughout region | -Variation in chapter interview process and length of time to interview provisionals -Coach is solely responsible for provisional volunteer's success -Mentors responsible for their own profiles -Coach is responsible for Engage training -Chapters responsible for designating Coaches and Co-Mentors | -Use Volunteer Interview Guides on Support Center -Group interviews over 2 individual interviews -Encourage new volunteers to use Mentor Profile Best Practices -Can utilize co-mentors throughout District and Region -Monitor time of provisional volunteers onboarding to max 90 days |
| Events | -Centralize workshops at district level -Each chapter pins district events on their website -Promote workshops out of district Constant Contact account -Standard promotion of local workshops Pre-event newsletter templates sent by all chapters Post-event follow-up email sent by all chapters -Focus on Client Impact and Engagement over Chapter Credit |
-Chapters have their own workshop schedule - clients receive information from local, state, and anywhere in the country -Variation on Workshop Promotions -Variation on capacity and resources for local workshop programs | -Standard promotion of local workshops Pre-event newsletter templates sent by all chapters Post-event follow-up email sent by all chapters -Audit Workshop Schedule and Partner with other chapters in District/State to avoid duplication of topics -Focus on local topics that are relevant to community partners and state regulations -When capacity is a concern, promote National Webinars as another program that can help your clients |
Comments
2 comments
The download format makes this totally unintelligible. What a waste of time. If you're trying to promote this, you're going to have to do a lot better.
Hi Michael - does the content in an excel format make it easier to digest?
There really are minimal changes for most volunteers. The most significant change is that the administrative activities and reporting activities will be centralized at a regional level, freeing up volunteers and volunteer leaders from having to manage processes.
Please sign in to leave a comment.