FAQs

If you have a question not addressed below, please submit via the form link here: https://app.smartsheet.com/b/form/b1305a2074c6499d8a6cad981655633d 

Q. What is the One SCORE Pilot?

A. The One SCORE Pilot is a program wherein several operational processes will be standardized across two Regions to create a more consistent client and volunteer experience with SCORE.

Q. Why are we doing this?

A. SCORE has operated successfully for the past 60 years. As volunteerism, client expectations, and the small business environment are continually evolving, we realize that SCORE must do the same. This means growing, innovating, and reaching more clients, all while expanding our capacity to do so.

Currently driving the need for this pilot is a focus on consistency that addresses the needs of our clients, better management of client and volunteer expectations, and striving to consolidate work and relieve administrative burden.

Q. Who is participating in the pilot?

A. The Central and Mid-Atlantic Regions

Q. How long is the pilot?

A. The pilot period is slated for FY24.

Q. What is being tested?

A. The focus of the One SCORE Pilot will be three main buckets of activities.

• Volunteer Intake process
• Client Intake process
• District-wide workshop/event programming

Q. Will everyone have to do this? If so, when?

A. If the results of the pilot clearly demonstrate that standardizing these processes increases effectiveness and efficiency and allows us to better demonstrate our impact, then we plan to roll these changes out to the remainder of the field beginning in FY25.

Q. What if we want to start now?

A. While we love your enthusiasm, please wait to begin implementing these practices in your Chapter/District/Region.

First, we want to ensure that these are the RIGHT processes and that you have the proper level of support in place to successfully make any changes.

If, for some reason, you feel that you cannot wait, communicate. We are currently developing a form for you to complete and submit letting us know more about what changes you wish to make and why. There may already be a solution, tool, or resource available to help.

Please also keep in mind that should these processes be approved and implemented you WILL BE REQUIRED to use them. If you have already administered changes outside of these, this means you will likely have to go through change again.

Q. How were volunteers involved in this process?

A. Several Districts recognized a need for standardization early on and were already working on their own tests. Our team collaborated closely with them to understand what they were doing, whether it was working, and the impact of their tests.

From there, these volunteers along with a group of others from across the country broke out into working groups for each of the buckets of activities we are evaluating (Volunteer Intake, Client Intake, District-wide Workshop/Event programming) and develop the processes to be implemented during the pilot.

Q. Will someone speak to my chapter about this?

A. More information about the pilot will be shared via Leadership Calls, News You Can Use newsletter, and our informational page on the Support Center.