Roles and Responsibilities

Field Roles

• RVP – In addition to their regular responsibilities as Regional Vice Presidents, RVPs in the 2 pilot regions will be key in communications, helping to disseminate information, and reporting up, down, and out regarding the pilot and its progress. Champions of the pilot.
• District Directors – Assist in accountability of Chapters’ adherence to pilot processes; First line of support for Chapter Chairs in change management, Raise awareness to Regional Field Pilot Lead of any challenges
• Chapter Chairs - Manage local expectations, accountability of Mentors’ adherence to pilot processes, communicating relevant information from RFPLs, DDs, RVPs to chapter members, raise awareness to District Directors of any challenges
  
  
• Regional Field Pilot Lead - Regional Champion, Leads Culture and supports Communication, Process Guru/Guide, 
  • Reports to RVP
  • For Field Communications informs Staff Lead (Stephanie Pasche)
  • 1 Per Region, nominated by DDs and RVP.
    • Central Region: Dave Maaske
    • Mid-Atlantic Region: Gary Salisbury/Ed Coleman
  • Has an in depth understanding of the processes being tested
  • Assists in ensuring compliance
  • Develops plan to get volunteers excited about the pilot and ensure they are attending meetings/calls where more information is being provided
  • Helps SCORE HQ ensure that all roles responsible for pieces of the process tested receive relevant training.
  • Knows where to find documentation and information to point chapter/district members to
  • Escalates questions/issues as they arise - raising awareness to their partner ROC and Field Communications Lead regarding any questions or issues arising in their chapters/districts/regions
  • Meets with SCORE HQ Project Team on a regular basis to discuss successes and areas for improvement

Volunteer Intake Coordinator

• 1 per Region
• Processes all volunteer applications
• Oversees volunteer journey from Provisional to Active status

Client Intake Coordinator

• 2 per Region
• Assign all mentoring requests
• Follow-up to ensure the client is connected to a mentor
• Escalation to partner ROC and RFPL of non-compliance with the process or other issue

• Volunteer Interviewers – Those members of each chapter/district/region who have received specific training on the process and best practices for interviewing potential SCORE volunteers.
• Coach – A ‘buddy’ assigned to each Provisional volunteer to help with navigating information and resources and assist in chapter camaraderie.
• Mentors and Co-mentors – Embraces and utilizes process being tested to provide a consistent and excellent experience for SCORE clients.
• Regional Workshop Coordinator – One per region. Oversees District workshop/event positions. Communicates with partner ROC and Process Lead at SCORE HQ. Escalates any issues within the field. 
• District Workshop Chair: One per district. Builds out the district workshop curriculum, schedule, and gathers speakers. Can have a workshop committee. 
• District Workshop Marketing Chair: One per district. Can be a paid admin for the district. Promotes workshops out of the district Constant Contact account. Can form a marketing committee. 
• District Event Manager: One per district. Serves as the point person for questions that come into the district email account. Creates workshops in Engage. Works with webmaster or website vendor to pin events on website. Paid admin nice to have but not required.