SCORE Live Chat Pilot Launches to the Public

Based on SCORE’s experience with Real-Time Mentoring during the early months of the coronavirus pandemic, we have piloted an exciting, new program in February. We will offer LiveChat to clients as a next-generation method of receiving direct support from SCORE mentors online.

The new LiveChat feature is integrated into score.org, enabling a more seamless experience for the client in engaging with the SCORE website and our services. During the pilot period, we will offer LiveChat 2 days a week (Tuesdays and Thursdays, 2-5 pm ET). 

We have selected nine beta mentors to establish a solid launch of the LiveChat program. However, we would like additional mentors to fill the remaining seats. We have a limited number of seats, but we would love to have more mentors join on a first-come, first-served basis. 

There are a few requirements we ask interested mentors to fulfill:

• Must be tech-savvy
• Have a high Net Promoter Score (NPS),
• Open availability on Tuesdays and/or Thursdays between 2-5 pm ET
• Be willing to review the training webinars provided (3.5 hours)
• Participate in a 1-1 dry run practice session.

If interested, please reach out to campaigns@score.org