Metrics for Growth
Not all volunteers are aware of the metrics available to them each month. The value of these reports is immense, as it allows you to have a month-by-month view of your chapter’s performance.
You can track:
- mentoring sessions, both face-to-face and email
- follow-ons, both face-to-face and email
- workshops and attendees
You can see how your chapter stacks up to others in the district or nationally.
This allows for course correction if you start to see a decline or a confirmation of success if the numbers are increasing. You can also get a sense for whether the volunteers in your chapter are accurately entering their sessions. If the numbers on the report look low, it’s worth investigating. As you may know, these reports go directly to the SBA and our funding may be affected, both nationally and on a chapter or district basis, if our numbers are not entered in accurately.
There are two places where you can find reports.
1. Volunteer Center --->Performance Data
Here you will find the Client Impact Survey, Volunteer Engagement Survey, MIS Reports (national and by district), as well as an explanation of the NPS survey.
2. Volunteer Center ---> Go to CORE ---> Reports
We are adding new reports as we are able to, but currently you can find the following reports on this page: Email Clients Mentoring Response Rate, Services Summary by Chapter, Client Contact Info, Chapter Volunteer Rosters, MIS Reports (national and by district), NPS score.
BIRT is an open-source report designer for web applications. SCORE is using BIRT as a cost- effective reporting solution. All of the reports you will find on the Reports page are created in BIRT.
You might be asked to enter a chapter number and/or start date and end date. To enter the date, you will be able to click on a calendar to select the dates. Previously, you had to type them in and the format was different for different reports.
Using the Data
In the new BIRT reporting system we have many new options for reviewing and using the data. For example, rather than static PDFs of the MIS data, you can now export the information into a spreadsheet, drill down from district to chapter to volunteer, and export only the data that you specifically want vs. downloading the entire report. Though we are still working to improve the reports, we are headed towards becoming a more data-driven organization. Below (on the next page) is a “cheat-sheet” to show the features of the new reporting system, and how to access them.
BIRT Icon Cheat Sheet